Privacy Policy

Pickering Plumbing respects your privacy. This policy explains how we collect, use, disclose and protect personal information, following the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

When you send our quote form, we collect the details you choose to give us: your name, phone number, email address (optional), postal code, the service you need, how urgent it is, and your message.

When you call us, we may note your name, phone number, address and a description of the problem so we can help you.

We use your information only to respond to your request, book and carry out the work, send quotes and invoices, and follow up on the job. We don't sell, rent or trade your personal information, and we don't use it for unrelated marketing without your consent.

By sending the form or calling us, you consent to us using your information for the purposes above. You can withdraw consent at any time by contacting us, though this may limit our ability to serve you.

Our website uses only the cookies and similar browser storage needed for it to work properly. Embedded Google Maps may set their own cookies under Google's privacy policy when you view a map. You can block or delete cookies in your browser settings.

We may use basic website analytics to understand how many people visit and which pages are useful. This information is aggregated and isn't used to identify you personally. If we add third-party analytics tools, we'll update this policy.

We share information only with service providers who help us run the business, such as our website and database host, and only as needed for that purpose. They are required to protect it. We may also disclose information if required by law.

Form submissions are stored with a secure cloud provider that may store data outside Canada, in which case it may be subject to the laws of that country. We use reasonable safeguards to protect your information from loss, theft and unauthorized access.

We keep your information only as long as needed for the purposes above, or as required for tax and business records, and then delete it securely.

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we'll respond within a reasonable time. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.